WORLD ODYSSEY Privacy Policy

Summary

Your privacy is very important to us. We will never misuse or sell your data to a third party. We ensure that any data which we hold about you is stored securely.

This privacy policy explains how we use any personal information which we collect about you when you contact us about our services or make an enquiry or booking with us. You can be assured that your personal information will only be used in accordance with this privacy policy.

Who we are

World Odyssey is a privately owned UK company specialising in worldwide tailor-made holidays.

The company is registered in England and Wales (no. 3713724) at Becket House, 36 Old Jewry, London EC2R 8DD.

Data collection

We collect information about you in order to process your holiday booking and to ensure that your holiday arrangements run smoothly. This will require us to pass on the relevant information to suppliers of your travel arrangements such as airlines, hotels and transport companies.

The data can include:

• Names, addresses and other contact information including telephone and e-mail details.
• Emergency contact details of a third party.
• Special requirements such as any disability, medical or dietary restrictions.
• Aircraft seating preferences.
• Special occasions whilst you are on holiday.
• Passport information including dates of birth, nationality & country of residence.
• Travel insurance information.
• Airline executive card details.

We might collect information about you, if you agree, in response to customer surveys, competitions and other marketing campaigns. With your consent we will contact you with e-newsletters and/or brochures advertising holiday ideas.

We might use cookies to collect information about your usage of our website. This helps us to give you the best possible user experience. By using the World Odyssey website, you imply consent to the use of cookies.

Data storage

Your data will be kept on an encrypted CRM system. Contact details will remain on our marketing list until such time a request is made for them to be removed.

Personal data other than contact details will only be held for as long as reasonably necessary to carry out services and administer your relationship with us. Typically, this is five years since your last interaction with us unless we are required to hold it longer for legal or taxation reasons.

We do not store financially sensitive information such as credit card numbers or bank details.

Data security

Data security is of the utmost importance to us and we are committed to ensuring that information collected from you remains secure. In order to prevent unauthorised access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard the information which we collect.

Data sharing

We will not distribute your personal information to any third parties unless we have your consent or are required to do so by law.

We only pass on information that is required to fulfil the requirements of a booking, such as passport information to airlines, dates of birth to confirm hotel reservations, passport details to overseas suppliers for obtaining visas and name & address to the post office or delivery companies

Your personal data might be stored, used or otherwise processed within the UK and any other country within or outside the European Economic Area (EEA). Data protection laws might not be as strong outside the EEA as they are in the EEA. Your personal data will only be transmitted to companies outside the EEA when it is necessary for the processing of your booking and we will endeavour that appropriate security to protect the data is maintained.

Data access

You have the right to request details of any personal information which we hold about you by contacting the Data Manager, Mark Worrall, at mworrall@world-odyssey.comor writing to us at 32 Sansome Walk, Worcester WR1 1NA.

We will endeavour to ensure that your personal information is accurate and up to date, and you may contact us to correct or remove any information which you think is inaccurate.

You may unsubscribe from our marketing e-mails by clicking the unsubscribe link at the foot of the e-mail, or you may contact us by e-mail at mworrall@world-odyssey.com  in order to unsubscribe from all marketing activity.

For further guidance please visit the website of The Information Commissioner
(the data protection regulator) at https://ico.org.uk/or telephone 0303 123 1113.
Changes to our privacy policy

We keep our privacy policy under regular review and updates will be available on our web page. This privacy policy was last updated on May 11^th, 2018.